We just came back from a wonderful Caribbean vacation that Kimberley arranged for us; everything was awesome - great hotel & fabulous service, we had such a good time! This is our second time booking with Kimberley, and we will definitely use her again. She is super responsive & helpful, provides advice & guidance, and takes care of everything. Thank you, Kimberley! - Keith Derby

Booked a bit of a last min vacation with Cass L, she was awesome to deal with. She said if we were a little flexible she would get us an even better deal, which she did. She even contacted the resort to let them know we were celebrating a special occasion. Even checked in with us upon return to ask how the vacation went.Won’t hesitate to use Cassie again!! - Rick Birkhimer

We had Kimberley as our agent and she was wonderful. We started planning our trip nearly a year in advance; we had a million questions throughout the process and she answered every one promptly. She notified us of different promotions and changed us to a better resort for less money. I've been to Disney before and used a different travel agency - never again. PMV agents actually know what they are talking about because they've been to the destination many times and have real world experience. Thanks Kimberley for helping us plan the best girls trip ever! - Candice Rochford

I recently travelled to Disneyworld and used Kimberley from Pure Magic Vacations. This was the second trip she has helped me with and both times I’ve received excellent service. She is extremely knowledgeable, friendly and quick to reach. I would recommend anyone looking to book a vacation to use this company and Kimberly. - Cherri Ringuette

Our travel agent, Lauren B, from Pure Magic Vacations was simply amazing. She went above and beyond in arranging a family vacation for us to Cuba, answering all of our questions and making several helpful suggestions. If you are thinking of enlisting Lauren's help in planning a trip, don't hesitate! Thank you again, Lauren, for all the steps you took to ensure that our vacation fulfilled our needs and expectations. - Natalie Venslovaitis

We got connected with Rebecca through a colleague who would use her services when booking their families Disney World trip the year before. Everything we were told about our services were absolutely true. Rebecca is punctual, organized and incredibly knowledgable about the ever-changing magical world of Disney.From figuring out the right package to dining to lightning lane reservations and navigating all the different options that are available, she took much of the stress out of planning vacation like this from the start. Really liked her tips and tricks guide, broken down on a park by park basis and other helpful piece of information (like bringing or renting a stroller for kids under 10…..trust me it’s worth it to avoid tired children’s legs, zipping across the park to make a ride or reservation and also great for storing all the stuff you buy or need to carry) to create a very memorable experience. She also checked in with us the first couple of days of our trip to make sure everything was going smoothly.Flying high on the euphoria of Disney and working with Rebecca, we have already booked our next vacation in late spring to Disneyland through her and again the service has been excellent! - Daniel Alper

When we decided to start planning a trip to Disney and Universal almost a year ago, I had no idea where to start, there was just soooo much information and I had no idea when booking windows open for the dates we wanted. After seeing some recommendations for both Pure Magic Vacations and Jessica MacKenzie, I filled out a form and it was the best decision I could have made! Jessica helped me put my ideas into reality, helped me get great deals when they popped up, gave me amazing advice from before I even put a deposit down to even while on the trip! I cannot recommend both more! - Jamie Lelievre

The idea of planning and executing a trip to Walt Disney World seemed completely overwhelming to us and so in realizing we needed some help to make a trip like this a reality, we were recommended to work with Kat Ward. From the get-go, Kat's knowledge, enthusiasm and calm approach to Disney planning quickly put us at ease to coordinate such an important and detailed trip for our family. Kat was extremely helpful in providing us with different options for Disney resorts, so we felt like we had enough options to choose from (but not too many) and clearly laid out all of the comparable options so we could figure out what would be the best fit for our family. She was quick to respond to any questions we had and helped us to meet all of our deadlines for Canadian citizen discount, dining reservations and lightening lane bookings. She also met with us to help us understand how to best plan our days at the parks, navigate lightening lanes and best utilize the meal plan. Even when we were on the trip she checked in with us and continued to share tips so we could get the most out of our Disney experience. We had such an amazing experience as a family that we will always remember. We are very grateful that Pure Magic Vacations and Kat's work helped to make it happen! - Shaun Barrett

We worked with Amber!!!! She was amazing to work with and very knowledgeable about Disney. Great communication with planning our trip - planned us the most perfect itinerary too. Her recommendations (resort, restaurants, meals, rides, etc)were great for our family of five with kids ages 8,6,1.Thank you Amber !!!! - Katrina Kaufman

We went on our first ever Disney trip last year and I have to say that it was an absolute magical experience ! A huge part of that was thanks to the incredible expertise and guidance of our Disney travel agent, Amber Cole!From the initial planning stages to the final moments of our trip, Amber was always available, knowledgeable, and enthusiastic. She took the time to get to know our family's preferences and needs, and tailored her recommendations to ensure that our trip was tailored perfectly to us.Amber's extensive knowledge of all things Disney was truly impressive. She knew the best times to visit each park, the must-try restaurants, and the hidden gems that we would have never discovered on our own. Her advice on character dining, FastPass+ reservations, and even the best places to grab a quick snack or coffee were invaluable.But what really set Amber apart was her exceptional customer service. She was always quick to respond to our questions and concerns, and her responses were always cheerful and reassuring.Because of Amber's hard work and dedication, our Disney trip was truly unforgettable. We can't wait to plan our next Disney adventure with her. If you're planning a Disney trip, do yourself a favour and work with Amber - you won't regret it! - Silvia Narula