Frequently Asked Questions

What does it cost to use Pure Magic Vacations?

Absolutely nothing! The price you pay for your vacation package is the same as if you booked it yourself, and in many cases even cheaper! We go the extra mile checking many options to get the best value. Plus, you get all of our knowledge and expertise for free! We do not charge for our services or extra magical touches. There are no fees at all to use Pure Magic Vacations for vacation packages, ever!  Our concierge service is free and fabulous, including the very best itinerary planning and getting those extra special, hard to get, dining reservations and Fast Pass+ selections!

Why use a Travel Agent?

Planning a trip is like putting a puzzle together. It can take hours of research, preparation, and know-how, even for repeat Disney travelers.  A travel agent that is focused on Disney vacations is your best bet for having a truly magical vacation at the “happiest place on earth” because they do all the preparation and leg work for you. It is also very helpful to have a relationship with a travel agent in case you meet up with challenges while on your vacation.

What services do you offer?

We specialize in taking care of all the little details to make your vacation the best that it can be and take pride in the extra magical touches that we include!  

Some services that we can help with on your next Disney vacation:

  • Dining Reservations: We do our very best to get the reservations of your choice.  As soon as we have confirmed dates, we will work hard to get the most popular choices and offer you advice and reviews of many of the restaurants on Disney property. It is a specialty of ours and we love the challenge!  Some restaurants are booked months in advance, but with enough notice, we can make the magic happen!

  • Monitoring Offers: As your dates get closer, Disney Parks sometimes release new offers. If there is availability, we will request an adjustment on your package price. Once you book your vacation with Pure Magic Vacations, we continually check for any new offers that are released to make sure you are getting the best deal.  

  • Itinerary planning: One of the trickiest parts of planning a Disney vacation is itinerary planning! We help plan your visits to each park on the least crowded days to minimize waiting in line and still leave time to relax and enjoy your resort amenities. We can offer advice on how to get around and make the most of your vacation time. We offer the very best and most comprehensive itinerary planning!

  • Special event and recreation arrangements:  Want to get in a round of golf at Disney’s Championship Golf Courses? Buy Tickets to Mickey’s No So Scary Halloween Party? Go to Sea World or Universal Studios? Have a spa treatment? We can help arrange it!

Frequently Asked Park Questions - we have all the answers, and more!

What rides and attractions are important to hit first? 
What about seeing popular shows?
What is the best way to use the Fast Pass system?
What parks and attractions are undergoing refurbishment when I am there?
What is the best way to get from the park to the restaurant in time for my dining reservation? 
What restaurants/attractions are not to be missed?

What makes Pure Magic Vacations different from all the other travel agencies?

We KNOW Disney! All of our agents are graduates of Disney's College of Disney Knowledge and the Agent Education Program and more than that, we have experienced all of the destinations multiple times, first hand. We are equally proficient on all of the Disney destinations, where most other agencies are not. We love keeping up to date with all of the details and offers that Disney releases--- from new attractions and shows, to refurbishments, new policies and the most exciting features on the newest ships from Disney Cruise Line! Disney is ever changing and we love being in the “know”!

Are there risks to booking with a travel agent?

There are more risks when you do not use a travel agent!  Pure Magic Vacations is a member of the Travel Industry Council of Ontario (TICO) and the Association of Canadian Travel Agencies (ACTA). That means you have someone watching out for you and if there is ever a problem, we are there to help.

Will you book airfare for me?

If purchasing a vacation package with hotel and tickets, or a cruise, we will be happy to help find the best deals for airfare.  We do not handle reservations made with any “point programs”.

What are the cancellation and/or change fees?

Pure Magic Vacations does not have cancellation or change fees other than those charged directly by Disney or the supplier. The only fees that will apply are those assessed by the Walt Disney Travel Company. Other travel suppliers have different cancellation and change policies, but the client will be made aware of them before applying deposit.

Can I book off-property hotels and packages too? Do you book anything other than Disney?

Yes, there are plenty of options that are available off Disney property and can be combined into packages with tickets and airfare. We have stayed at a variety of off-site properties and can offer advice on many of these options. We offer all our clients the very same concierge level of service regardless of the type of package they have booked. Depending on the supplier, different terms, conditions and cancellation fees may apply. We also book all types of travel.  We are a full-service travel agency and can book any type of adventure for you.  From all-inclusive resorts in the Caribbean to a European holiday and cruising. 

How long will it take to get a response after filling out the online quote form?

We try to respond to all quote requests within 24 hours.

Pure Magic Vacations Inc. 36 Killaloe Crescent Georgetown, Ontario, Canada, L7G 5N2 | 416-624-8772 | 800-651-8942 |

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