Working with Cass L was a dream! We had a general idea of what we wanted our Universal vacation to look like, and she asked thoughtful questions and provided recommendations to ensure that our trip was tailor-made just for our interests. She is extremely knowledgable about the parks and offerings, and ensured to be on the look out for extra deals and special events that would make our trip even more magical. Highly recommend working with Cass! - Jill McCracken