We did a family vacation in February and used Kat Ward as our TA. She was able to get our resort rooms - needed 3 rooms next to each other and dining reservations. Kat offered us a tutorial on using Lightning Lanes and answered many questions. She was also able to fix a glitch that happened during our lightening lane reservations. Her recommendations on gluten-free food in the parks was so helpful as we have a family member with celiac. We are so appreciative of Kat going above and beyond to make our vacation so magical. She's the best!!! - Donna Hartman